What Families Say
Our Track Record
These numbers reflect our commitment to excellence and the trust families place in us every day.
Family Satisfaction Rate
Based on our latest family surveys
Care Availability
Round-the-clock professional care
Years Combined Experience
Our leadership team's experience
Staff Certified
All staff members are fully qualified
Family Testimonials
Real stories from real families about their experience with our care services.
Jacinta Mumbua
Daughter
"The care my mother receives at St. Jeanne Serenity Hub is exceptional. The staff treat her with love and respect, and we finally have peace of mind knowing she is safe and happy."
Why Families Choose ST. JEANNE SERENITY HUB
Based on feedback from our families, here are the key reasons they trust us with their loved ones.
Compassionate Care
Families consistently mention the genuine care and compassion shown by our staff.
Professional Excellence
High standards of medical care and professional service that families can trust.
Home-like Environment
A warm, welcoming facility that feels like home rather than an institution.
Family Partnership
Open communication and collaboration with families in care decisions.
Engaging Activities
Meaningful activities that keep residents active, social, and mentally stimulated.
Spiritual Care
Faith-based care that respects and supports residents' spiritual needs.
How We Collect and Use Feedback
Regular Surveys
We conduct regular satisfaction surveys with families to gather feedback and identify areas for improvement.
Family Meetings
Regular family meetings provide opportunities for open dialogue and feedback about care services.
Continuous Improvement
We use all feedback to continuously improve our services and enhance the resident experience.
Transparency
We share feedback results with families and staff to maintain transparency and accountability.